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Travelling from Gatwick Airport with Reduced Mobility: A Complete Guide

Travelling with a disability or reduced mobility doesn’t have to be stressful. London Gatwick Airport offers a range of services to make your journey as smooth as possible. From requesting assistance to accessible parking options and useful travel tips, here’s everything you need to know for a hassle-free experience.

1. How to Request Assistance at Gatwick Airport

Gatwick Airport provides a dedicated assistance service for passengers with reduced mobility (PRM). To ensure you receive the support you need, follow these steps:

  • Book in advance: Inform your airline or travel agent about your assistance requirements at least 48 hours before your departure.
  • Help points: There are special assistance help points across both terminals, in car parks, baggage claim areas, and forecourts where you can request assistance.
  • Comprehensive support: The assistance team will guide you through check-in, security, and boarding, ensuring a smooth journey.

2. Accessible Parking at Gatwick Airport

If you’re driving to the airport, Gatwick offers various parking solutions for travellers with disabilities:

  • Blue Badge parking: Designated spaces are available in all car parks, close to terminal entrances.
  • Premium Blue Badge parking: These spaces offer same-level access to terminals and can be found in both North and South Terminal car parks.
  • Valet parking: A great option if you want to avoid long walks. Simply drop off your vehicle at the terminal, and it will be parked for you.
  • Alternative parking options: Compare and book a parking space in advance through Parkos for a stress-free start to your journey.

3. Navigating Gatwick Airport with Ease

Gatwick Airport is equipped with various facilities to assist passengers with reduced mobility:

  • Lifts and ramps: All areas of the airport are accessible with lifts and ramps.
  • Accessible toilets: Located throughout the airport.
  • Special assistance seating: Waiting areas have dedicated spaces for passengers requiring assistance.

4. Security and Boarding for Passengers with Reduced Mobility

To ensure a seamless experience, Gatwick provides tailored security and boarding procedures:

  • Fast-track security: Passengers who require assistance can use priority security lanes.
  • Private screening: If needed, you can request a private security check.
  • Mobility aids: Wheelchairs can be used until boarding and will be available on arrival.
  • Assistance dogs: Service dogs are welcome in all airport areas.

5. Top Tips for a Stress-Free Journey

Make the most of your time at Gatwick Airport with these handy tips:

  • Arrive early: Allow at least 2 hours before your flight for assistance procedures.
  • Check airline policies: Each airline has specific rules regarding wheelchairs and mobility aids.
  • Label your equipment: Ensure your mobility aid is clearly marked with your contact details.

With the right planning and support, your journey from Gatwick Airport can be smooth and stress-free.